End to End Customers = End to End Process
By Ali I believe that synonymous with the experience of a customer is the actual end to end process of being a customer from the company’s perspective. The process is what the company controls and is...
View ArticleRenting a Car at SeaTac – A Wonderful Experience
By Ali My oldest friend in the world and her husband had their first baby in November 2012. Naturally, I booked a trip to Seattle to meet the little guy. They live about two and a half hours north of...
View ArticleStarbucks – The Stars Delight!
By Ali I’m probably a bit late to the party, but I recently downloaded the Starbucks app for my phone. I was cleaning my room and found an old gift card so figured I would register it online to see if...
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